> For the complete documentation index, see [llms.txt](https://docs.intunemacadmins.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.intunemacadmins.com/troubleshooting-guides/enrollment-error.md).

# Enrollment Error

Fix the "Your IT support doesn't allow OSX devices" macOS enrollment error in Intune by adjusting Apple device platform restrictions.

When attempting to enroll a macOS device in Intune after creating an Apple MDM push certificate, you may encounter the following error in the Company Portal app:

*"Couldn't add your device. Your IT support doesn't allow OSX devices to be added to management."*

![IntuneSetup](https://3465854426-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FU9BWB4smfcOeIGFw7Awl%2Fuploads%2Fgit-blob-7691c5fd5d910b2b0d58ba6b498bd102fbd8a7a0%2FCompanyPortalError.png?alt=media)

To resolve this issue, follow these steps:

**Step 1: Check Enrollment Failures in Intune**

1. Navigate to the Intune portal.
2. Go to Devices > Enrollment > Monitor > Enrollment failures.
3. Look for any entries related to the affected user.

![IntuneSetup](https://3465854426-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FU9BWB4smfcOeIGFw7Awl%2Fuploads%2Fgit-blob-8ab0234c1cd3daaf55c814189256eb2012ee9ff7%2FIntuneErrorDetails.png?alt=media)

**Step 2: Verify Device Type Restrictions**

The error may be caused by device type restrictions that block macOS devices from enrolling. To check and modify these settings:

1. In the Intune portal, go to Devices > Enrollment.
2. Click on Apple.
3. Select Device platform restrictions and switch to the macOS restrictions tab.

**Step 3: Adjust Restrictions**

1. Review the existing device restrictions to ensure that macOS devices are allowed to enroll.
2. If multiple restrictions exist, examine each one to confirm that the macOS platform is permitted.
3. To modify a restriction, go to its Properties and check the Platform settings.
4. Ensure that macOS devices are not blocked and are allowed to enroll.

By following these steps, you can identify and resolve the issue preventing macOS device enrollment in Intune. This process ensures that your device type restrictions are appropriately configured to support macOS devices.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.intunemacadmins.com/troubleshooting-guides/enrollment-error.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.